Frequently asked questions for our visiting care service

Below are the questions that are most often asked by Berkeley Home Health visiting care clients. If you have a another question please call our team on 01252 852100

1. What is visiting care

Visiting care in a flexible service which enables you to live independently at home with the assistance of a carer who comes to help on a daily, weekly or overnight basis.

2. What areas do you cover?

Our visiting care is available in many parts of central, southern and eastern England. Please call our friendly team on 01252 852100 to see if visiting care is available in your location.

3. How much does it cost?

Our visiting care rates remain competitive without compromising on quality. They start from £13.51 for a ½ hour visit, £15.54 for ¾ hour and £18.40 for 1 hour. For a comprehensive breakdown please take a look at our visiting costs page.

4. How quickly can visiting care be arranged?

As advocates of person-centred care we pride ourselves on our responsive service. We work to individual timeframes and requirements to ensure visiting care is in place for when it is needed.

Before care commences, we conduct a home assessment to ensure we fully understand the level of support needed. We are then able to act quickly to source a carer who fits the requirements.

We understand that sometimes the need for care can arise quickly. We are normally able to implement emergency care within 48 hours of initial contact, sometimes quicker if required.

If you are in a position where you require care quickly, please call our team on 01252 852100 or click here to book your FREE home care assessment.

5. Are your visiting carers trained?

Absolutely! We pride ourselves on our rigorous recruitment process and checks, only employing the very best. All of our carers undertake specialist in-house induction and ongoing training that is fully in line with the Care Quality Commission (CQC’s) stringent guidelines. In addition, all of our carers are reference checked and in a receipt of an enhanced disclosure and barring service (DBS) check.

6. What can visiting carers help with?

Our visiting carers are on hand to help make life easier and will assist with all of the day to day tasks required. Whether it is help around the house that is needed, assistance with personal care or gentle companionship such as a trip out to visit friends or family, they will be there to support you to continue to live life the way you want.

7. How often will my carer visit?

As often as you require. Our calls start from a minimum of 30 minutes per week and can be as flexible as you require.

8. Do you visiting carers provide support on the weekend?

Yes. Our visiting carers are available to help 7 days a week. Different rates apply on the weekend which can be found on our costs page.

9. Can my visiting carer stay overnight?

Of course, we offer both a waking night and sleeping night care service to fit your individual requirements. Waking night care is for individuals who require support throughout the night – our carers remain on duty and alert throughout Sleeping night care is for those who would like someone to be on hand just in case they wake and need support. The carer will otherwise be asleep but be there to help for up to two times before the service reverts to waking nights.

10. Will I receive the same carer each time?

We know the importance of continuity of care and familiar routines, especially with complex conditions such as dementia or Parkinson’s disease. We do our very best to introduce a small team of familiar carers who rotate to look after an individual’s care requirements. If we do need to introduce a new carer, we make sure that our clients are fully aware and that the new person is integrated into the regime as delicately and smoothly as possible.

Need  further  advice?

For  further  advice  please  call  our  friendly  team  on 01252  852100  who  will  be   happy  to  discuss  your  requirements.  Alternatively,  complete  a  callback  request  and   we  will  get  in  touch  as  soon  as  possible.

Care Enquiries, call

Call us Now  01252 852100

Specialists in live-in and visiting care

We provide nationwide care with local support office

Call us Now  01252 852100

Free Home Care Assessment

Berkeley Home Health provide a free, no obligation assessment of your home care needs. To book an appointment, please complete your details below and a member of the team will be in touch.

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Stephen Booty


Stephen’s early career was as a teacher before moving into the commercial sector where he felt he could use his leadership and management skills to full effect.

He has since forged a successful career, the last 17 years of which he has dedicated himself to being involved with the health and social care sector including GP services, out of hours; specialist care for clients with spinal injuries and ABI; prison and police healthcare; healthcare recruitment and of course home care.

As an expert in his field he has had the privilege to hold various Chair roles including a day nursery school group; a provider of specialist services for spinal injuries and ABI plus for a provider of support to individuals with mental health and learning disabilities.

Stephen takes great satisfaction from running an organisation that provides a quality and much needed service which enables individuals to live an independent life. He knows from personal experience the affect home care can have as Berkeley Home Health provided live in care to his late father and continue to do so for his mother.

Nicky Ward

Nicky Ward

Operations Director

Nicky travelled to the UK from New Zealand in 1996, having completed a BSc (Physiotherapy) to work as a physiotherapist within the NHS. Patricia White asked Nicky to join her team and she became the manager of Patricia White’s Personal Home Care within a short period of time. Since then Nicky has managed a number of prestigious live-in and daily care businesses. Nicky has been Operations Director for Berkley Home Health since October 2015.

Kelda Fasasi

Regional Director

Kelda joined the Berkeley Home Health team in November 2017 having previously worked for a premium retirement village group. Prior to this, Kelda established a successful Home Instead Senior Care business. Kelda has an honours degree in Social Care, diploma in Mental Health and a graduate of Supported Education. Kelda grew up in a tight knit Irish family and understands the importance of family and personal values. She is passionate about providing high quality personable service to clients and their families and supporting a happy and engaged team to meet these needs.

Clare Janik

Clare Janik

Regional Director

Clare has over 15 years of experience in expertly tailoring care to individuals who wish to remain in the comfort of their own home. After a successful Managing Director role for a leading live-in care agency, she was appointed regional director of Berkeley Home Health in November 2016. Here she dynamically leads the operation of four of their companies based in the South West of the country.

Clare is a fully qualified NVQ level 4 registered care manager with a proven background in managerial and training excellence. She has a keen interest in issues surrounding dementia and safeguarding forming links with other health professionals to help drive research and change in these areas. In 2016 she pioneered a dementia friendly initiative to help educate and support local residents and businesses.

Sanne Charman

Sanne Charman

Client Relationship Manager

Sanne has completed a BSc in Social Science at the University of Amsterdam. She has been working in social care as a social worker and care manager in London since arriving in the UK for about 4 years. After having lived abroad for the past 9 years she has joined the Berkeley Home Health team in 2015 as a client relationship manager.

Sanne is responsible for creating and maintaining relationships with clients and other relevant customers, through various marketing and business development channels.

John Shaw

John Shaw

Client Services Manager

John first worked in social care in 1991 when he began a part-time role assisting home care managers at Hampshire Social Services. John later managed a home improvement agency helping older and disabled homeowners with house repairs and adaptations, before working in community development for national disability charity, Scope. John was subsequently Chief Executive of a charity supporting family carers before a period of self-employment and his most recent role, working to support stroke survivors with communication difficulties to get back to “life after stroke”.

Outside of work, John has a keen interest in politics and current affairs and is also aiming to keep up his habit of running for 30 minutes every weekday morning, whilst still arriving on time at the office.

Violet North

Violet North

Deputy Manager

Violet has been working in social care since 1993. She has worked in senior/supervisory roles in residential and nursing homes with clients with physical and mental health needs.

Violet has completed an NVQ Level 3 and 4 in social care and she has worked as a care manager at Hampshire Adult Services for ten years. This role involved assessing/reviewing clients and working with multi-disciplinary teams. Violet joined Berkeley Home Health in October 2015 as the Deputy Manager.

Marie Allen

Marie Allen

Business Manager

Marie has over 12 years of experience working in various roles within the care sector starting as a Care Administrator. Marie has particular experience working with customers with Dementia/Alzheimers, Parkinson’s, Challenging Behaviour, Autism and managing end of life care.

Marie has great attention to detail, a real customer focus and helps provide the backbone to the Berkeley Home Health operation.

As Care Manager she is responsible for leading our team of care staff and assuring we meet our care quality and service standards every day. Marie has a compassionate and caring approach and is meticulousness in designing care plans really focused on each customer’s needs making them personable.

Marie has her NVQ level 4 in Management and is currently studying her NVQ level 5.

Sharon Agnew

Business Manager

Sharon has 20 years healthcare experience from quality and governance to patient experience in community, private health sectors, secure women’s services and the NHS. She has previously started and successfully ran two agencies before joining the Berkeley Home Health group.

Outside of work, Sharon enjoys a variety of hobbies. She is particularly keen on sport and coaches a netball team at least 3 times a week. She has also completed a marathon, a half marathon and competed in a number of cycling events. She enjoys travelling music and spending time with her three children

Naomi Nunn

Naomi Nunn

Business Manager

Naomi joined the team as the Registered Business Manager for the East of England in 2017. She has worked in care for the past 15 years in various sectors private, social and the NHS and has various knowledge and experience with elderly, young adults, learning disabilities, Parkinson’s and dementia. She obtained her Leadership in Management Award in 2012 and has been a Registered Manager for the past 6 years, she really enjoys the challenges and rewards it brings. She is passionate about ensuring the people we look after receive a high standard of care and that the team she manages deliver this care in a person centered way by tailoring care to suit the individual needs.

Abbie Davis

Abbie Davis

Business Manager

Abbie joined the team in August 2017 as the Business Manager for Berkeley Home Health for Somerset and Wiltshire. Abbie has extensive experience of the care sector and is qualified NVQ level 5 in Health and Social Care.

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