High quality home care for complex needs
For over 20 years we have been providing home care for individuals who have substantial and ongoing care needs. These may be clients living with a disability, chronic illness or those who are recovering from hospital treatment. Typically, our complex care clients will be referred to us from an NHS Clinical Commissioning Group (CCG). We also work with local authorities and directly with private clients. Complex conditions we offer support for include, but are not limited to:
Rated ‘Outstanding’ and ‘Good’ across all of our branches by the CQC, our full-time live-in care and hourly visiting home care services offer the perfect solution for those seeking complex care. Our carers ensure that a person can remain in the relaxed surroundings of their own home.
Our dedicated Care Managers have many years of experience in creating bespoke care plans for individuals with complex needs. We ensure that care at home is flexible for when it is needed and that it is fully tailored to individual requirements. Our carers will:
- Carry out housework and day-to-day tasks including cleaning and looking after pets
- Prepare well balanced and tasty meals
- Support personal care such as bathing, grooming, continence care and hygiene
- Help with movement around the home
- Collect medication and prompt as required
- Become a friendly companionship and a kind person to talk with
RATED AND RECOGNISED
Flexible complex care at home
Our fully trained carers can provide day or night time visits to the home, or they can move in to the home of the client and provide full-time live-in care and support according to a personalised care plan built around the individual’s needs. Many of our complex care clients have a combination of live-in care, visiting care, and overnight care.
Live-In Complex Care
Our fully trained carers move into the home of your loved one and provide full-time care and support according to their personalised care plan and specific needs, day and night.
Visiting Complex Care
A compassionate local carer will visit your loved one for a few hours at a time. This can be as occasional as one hour a week to a couple of visits a day depending of the needs of the client.
Trial our service
For a minimum of three days, our trial service offers you the opportunity to meet and get to know your carer a little more, as well as experience all the personalised support provided, before fully committing to the service.
Simply speak to one of our expert care advisors and we will be happy to have a no-obligation chat about your loved one’s care needs.
FUNDING COMPLEX CARE
Normally, eligibility for NHS-funded care is dictated by local CCGs. If the primary reason for needing care relates to a person’s health, the NHS is responsible for providing for these Complex Healthcare. This is usually a complex medical condition that requires significant intervention and ongoing support or a terminal condition that is deteriorating.
If you are not eligible for NHS funded care, local authorities may be able to provide funding, or partial funding, through the social care budget. The council will take into account personal financial circumstances.
We understand that arranging care can be an emotional and complex process, which is why we help guide you through the process with expert advice and support.
