Frequently asked questions for our live-in care service
Below are the questions that are most often asked by Berkeley Home Health clients. If you have another question please call our team on 01252 852100
1. What is live-in care?
Live-in care is a service that enables an individual to remain safely and independently at home. They are provided with a kind, caring and compassionate carer who is expertly trained to support their practical, physical and emotional needs.
2. What areas do you cover?
We offer nationwide coverage with local care offices and satellite care managers to ensure a responsive service that is accessible to all.
4. How quickly can live-in care be arranged?
At Berkeley Home Heath we pride ourselves on our responsive service. We work to individual timeframes and preferences to have care in place for when it is needed.
Before live-in care starts, we conduct an initial home assessment to get to know the person and assess their needs. Our team is then able to work quickly to source a carer who closely matches their interests and health care requirements.
We are normally able to install emergency care within 48 hours of initial contact, sometimes quicker if required.
5. Can I be involved in choosing my live-in carer?
Absolutely. We understand the importance in ensuring that the person who comes to live with you is someone that you like and trust.
During your initial home visit we ask you a number of questions about the type of person you would like to care for you. We also ask you about your interests and hobbies, ascertain the level of care you require which are then matched with prospective carers.
Before your carer is confirmed, we discuss their profile with you to ensure it is a person you feel comfortable accepting into your home.
6. Will my carer help with housework?
Of course. Our live-in carers are there to help keep your life stress free and ensure that your home remains a place that you are proud of. They will undertake light housework – vacuum, tidy, polish, take out the bins and ensure your laundry is clean, ironed and put away. They will also assist in helping you to maintain your garden.
7. What accommodation does my carer require?
We ask that our live-in carers are provided with a separate bedroom with clean bedlinen and space to hang their clothes. Ideally, they will have their own television set and access to Wi-Fi.
8. Can your carers drive?
A large number of our carers are able to drive. If you require a driver, we will of course do our very best to accommodate this.
Some have their own vehicle, but those that don’t will happily drive your car if you wish. Please note, that you will need to arrange adequate insurance if you need a carer to drive your vehicle.
9. Will a live-in carer come to my place of work or study with me?
Most definitely! Particularly for our younger adults, a live-in carer enables them to continue to lead an independent life. Many universities now have specially adapted accommodation to cater for students who would like their live-in carer to accompany them. Our live-in carers can also support young adult with specialist care requirements to remain in employment by assisting with practical and physical tasks.
10. How often do carers have breaks?
Our live-in carers are entitled to a minimum two hour break daily, ideally taken in a continuous block. During our initial home assessment this will be agreed at a time that is convenient for you and your normal daily routine. If additional help is required to cover the carer’s time off, our care managers can discuss options and come up with a solution that suits you.
11. How long will my carer stay with me?
Our live-in carers stay with you for a minimum of seven days, however many will happily stay for a few weeks at a time. At your home assessment we will discuss with you the carer pattern you would like; whether you would be happiest with a different carer every week, or if you would prefer to implement a rota of a few carers to come back on a regular basis.
12. What if I don’t like my live-in carer
We understand that things don’t always work out and welcome your feedback at all times. From day one your care manager will promote an open and honest relationship, if you aren’t happy – no problem – we will be there to make things right and find a suitable replacement as soon as possible.
13. Will carers look after my pets
Yes, we know what a key part pets play in our clients’ lives. Their care forms an important part in our matching process; if you need help with your beloved cat or dog, we will ensure we send you a pet lover who will be delighted to help.
14. Are your carers employed?
Yes, we directly employ all of our live-in carers who receive ongoing professional training to ensure their care skills are up to date and that they are adequately qualified to care for you. They are all fully vetted, in receipt of an enhanced DBS and reference checked with ongoing supervisions and annual appraisals.
We have incredibly high standards when it comes to our carers and will only employ the very best.