Frequently asked questions for our live-in care service

Below are the questions that are most often asked by Berkeley Home Health clients. If you have another question please call our team on 01252 852100

1. What is live-in care?

Live-in care is a service that enables an individual to remain safely and independently at home. They are provided with a kind, caring and compassionate carer who is expertly trained to support their practical, physical and emotional needs.

2. What areas do you cover?

We offer nationwide coverage with local care offices and satellite care managers to ensure a responsive service that is accessible to all.

4. How quickly can live-in care be arranged?

At Berkeley Home Heath we pride ourselves on our responsive service. We work to individual timeframes and preferences to have care in place for when it is needed.

Before live-in care starts, we conduct an initial home assessment to get to know the person and assess their needs. Our team is then able to work quickly to source a carer who closely matches their interests and health care requirements.

We are normally able to install emergency care within 48 hours of initial contact, sometimes quicker if required.

If you require care quickly, please call our team on 01252 852100 or click here to book your FREE home care assessment.

5. Can I be involved in choosing my live-in carer?

Absolutely. We understand the importance in ensuring that the person who comes to live with you is someone that you like and trust.

During your initial home visit we ask you a number of questions about the type of person you would like to care for you. We also ask you about your interests and hobbies, ascertain the level of care you require which are then matched with prospective carers.

Before your carer is confirmed, we discuss their profile with you to ensure it is a person you feel comfortable accepting into your home.

6. Will my carer help with housework?

Of course. Our live-in carers are there to help keep your life stress free and ensure that your home remains a place that you are proud of. They will undertake light housework – vacuum, tidy, polish, take out the bins and ensure your laundry is clean, ironed and put away. They will also assist in helping you to maintain your garden.

7. What accommodation does my carer require?

We ask that our live-in carers are provided with a separate bedroom with clean bedlinen and space to hang their clothes. Ideally, they will have their own television set and access to Wi-Fi.

8. Can your carers drive?

A large number of our carers are able to drive. If you require a driver, we will of course do our very best to accommodate this.

Some have their own vehicle, but those that don’t will happily drive your car if you wish. Please note, that you will need to arrange adequate insurance if you need a carer to drive your vehicle.

9. Will a live-in carer come to my place of work or study with me?

Most definitely! Particularly for our younger adults, a live-in carer enables them to continue to lead an independent life. Many universities now have specially adapted accommodation to cater for students who would like their live-in carer to accompany them. Our live-in carers can also support young adult with specialist care requirements to remain in employment by assisting with practical and physical tasks.

10. How often do carers have breaks?

Our live-in carers are entitled to a minimum two hour break daily, ideally taken in a continuous block. During our initial home assessment this will be agreed at a time that is convenient for you and your normal daily routine. If additional help is required to cover the carer’s time off, our care managers can discuss options and come up with a solution that suits you.

11. How long will my carer stay with me?

Our live-in carers stay with you for a minimum of seven days, however many will happily stay for a few weeks at a time. At your home assessment we will discuss with you the carer pattern you would like; whether you would be happiest with a different carer every week, or if you would prefer to implement a rota of a few carers to come back on a regular basis.

If you require respite care of just a few days, please call our team for further information on 01252 852100.

12. What if I don’t like my live-in carer

We understand that things don’t always work out and welcome your feedback at all times. From day one your care manager will promote an open and honest relationship, if you aren’t happy – no problem – we will be there to make things right and find a suitable replacement as soon as possible.

13. Will carers look after my pets

Yes, we know what a key part pets play in our clients’ lives. Their care forms an important part in our matching process; if you need help with your beloved cat or dog, we will ensure we send you a pet lover who will be delighted to help.

14. Are your carers employed?

Yes, we directly employ all of our live-in carers who receive ongoing professional training to ensure their care skills are up to date and that they are adequately qualified to care for you. They are all fully vetted, in receipt of an enhanced DBS and reference checked with ongoing supervisions and annual appraisals.

We have incredibly high standards when it comes to our carers and will only employ the very best.

Need  further  advice?

For  further  advice  please  call  our  friendly  team  on 01252  852100  who  will  be   happy  to  discuss  your  requirements.  Alternatively,  complete  a  callback  request  and   we  will  get  in  touch  as  soon  as  possible.

Care Enquiries, call

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Specialists in live-in and visiting care

We provide nationwide care with local support office

Call us Now  01252 852100

Free Home Care Assessment

Berkeley Home Health provide a free, no obligation assessment of your home care needs. To book an appointment, please complete your details below and a member of the team will be in touch.

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Stephen Booty


Stephen’s early career was as a teacher before moving into the commercial sector where he felt he could use his leadership and management skills to full effect.

He has since forged a successful career, the last 17 years of which he has dedicated himself to being involved with the health and social care sector including GP services, out of hours; specialist care for clients with spinal injuries and ABI; prison and police healthcare; healthcare recruitment and of course home care.

As an expert in his field he has had the privilege to hold various Chair roles including a day nursery school group; a provider of specialist services for spinal injuries and ABI plus for a provider of support to individuals with mental health and learning disabilities.

Stephen takes great satisfaction from running an organisation that provides a quality and much needed service which enables individuals to live an independent life. He knows from personal experience the affect home care can have as Berkeley Home Health provided live in care to his late father and continue to do so for his mother.

Nicky Ward

Nicky Ward

Operations Director

Nicky travelled to the UK from New Zealand in 1996, having completed a BSc (Physiotherapy) to work as a physiotherapist within the NHS. Patricia White asked Nicky to join her team and she became the manager of Patricia White’s Personal Home Care within a short period of time. Since then Nicky has managed a number of prestigious live-in and daily care businesses. Nicky has been Operations Director for Berkley Home Health since October 2015.

Kelda Fasasi

Regional Director

Kelda joined the Berkeley Home Health team in November 2017 having previously worked for a premium retirement village group. Prior to this, Kelda established a successful Home Instead Senior Care business. Kelda has an honours degree in Social Care, diploma in Mental Health and a graduate of Supported Education. Kelda grew up in a tight knit Irish family and understands the importance of family and personal values. She is passionate about providing high quality personable service to clients and their families and supporting a happy and engaged team to meet these needs.

Clare Janik

Clare Janik

Regional Director

Clare has over 15 years of experience in expertly tailoring care to individuals who wish to remain in the comfort of their own home. After a successful Managing Director role for a leading live-in care agency, she was appointed regional director of Berkeley Home Health in November 2016. Here she dynamically leads the operation of four of their companies based in the South West of the country.

Clare is a fully qualified NVQ level 4 registered care manager with a proven background in managerial and training excellence. She has a keen interest in issues surrounding dementia and safeguarding forming links with other health professionals to help drive research and change in these areas. In 2016 she pioneered a dementia friendly initiative to help educate and support local residents and businesses.

Sanne Charman

Sanne Charman

Client Relationship Manager

Sanne has completed a BSc in Social Science at the University of Amsterdam. She has been working in social care as a social worker and care manager in London since arriving in the UK for about 4 years. After having lived abroad for the past 9 years she has joined the Berkeley Home Health team in 2015 as a client relationship manager.

Sanne is responsible for creating and maintaining relationships with clients and other relevant customers, through various marketing and business development channels.

John Shaw

John Shaw

Client Services Manager

John first worked in social care in 1991 when he began a part-time role assisting home care managers at Hampshire Social Services. John later managed a home improvement agency helping older and disabled homeowners with house repairs and adaptations, before working in community development for national disability charity, Scope. John was subsequently Chief Executive of a charity supporting family carers before a period of self-employment and his most recent role, working to support stroke survivors with communication difficulties to get back to “life after stroke”.

Outside of work, John has a keen interest in politics and current affairs and is also aiming to keep up his habit of running for 30 minutes every weekday morning, whilst still arriving on time at the office.

Violet North

Violet North

Deputy Manager

Violet has been working in social care since 1993. She has worked in senior/supervisory roles in residential and nursing homes with clients with physical and mental health needs.

Violet has completed an NVQ Level 3 and 4 in social care and she has worked as a care manager at Hampshire Adult Services for ten years. This role involved assessing/reviewing clients and working with multi-disciplinary teams. Violet joined Berkeley Home Health in October 2015 as the Deputy Manager.

Marie Allen

Marie Allen

Business Manager

Marie has over 12 years of experience working in various roles within the care sector starting as a Care Administrator. Marie has particular experience working with customers with Dementia/Alzheimers, Parkinson’s, Challenging Behaviour, Autism and managing end of life care.

Marie has great attention to detail, a real customer focus and helps provide the backbone to the Berkeley Home Health operation.

As Care Manager she is responsible for leading our team of care staff and assuring we meet our care quality and service standards every day. Marie has a compassionate and caring approach and is meticulousness in designing care plans really focused on each customer’s needs making them personable.

Marie has her NVQ level 4 in Management and is currently studying her NVQ level 5.

Sharon Agnew

Business Manager

Sharon has 20 years healthcare experience from quality and governance to patient experience in community, private health sectors, secure women’s services and the NHS. She has previously started and successfully ran two agencies before joining the Berkeley Home Health group.

Outside of work, Sharon enjoys a variety of hobbies. She is particularly keen on sport and coaches a netball team at least 3 times a week. She has also completed a marathon, a half marathon and competed in a number of cycling events. She enjoys travelling music and spending time with her three children

Naomi Nunn

Naomi Nunn

Business Manager

Naomi joined the team as the Registered Business Manager for the East of England in 2017. She has worked in care for the past 15 years in various sectors private, social and the NHS and has various knowledge and experience with elderly, young adults, learning disabilities, Parkinson’s and dementia. She obtained her Leadership in Management Award in 2012 and has been a Registered Manager for the past 6 years, she really enjoys the challenges and rewards it brings. She is passionate about ensuring the people we look after receive a high standard of care and that the team she manages deliver this care in a person centered way by tailoring care to suit the individual needs.

Abbie Davis

Abbie Davis

Business Manager

Abbie joined the team in August 2017 as the Business Manager for Berkeley Home Health for Somerset and Wiltshire. Abbie has extensive experience of the care sector and is qualified NVQ level 5 in Health and Social Care.

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