Frequently asked questions for our visiting care service
Below are the questions that are most often asked by Berkeley Home Health visiting care clients. We hope that you find these useful. If you’d like further clarification, or have another question, then please don’t hesitate to give our team a call on 01252 852100
1. What is visiting care
Visiting care in a flexible service which enables you to live independently at home with the assistance of a carer who comes to help on a daily, weekly or overnight basis.
2. What areas do you cover?
Our visiting care is available in many parts of central, southern and eastern England. Please call our friendly team on 01252 852100 to see if visiting care is available in your location.
3. How much does it cost?
Our visiting care rates remain competitive without compromising on quality. They start from £13.51 for a ½ hour visit, £15.54 for ¾ hour and £18.40 for 1 hour. For a comprehensive breakdown please take a look at our visiting costs page.
4. How quickly can visiting care be arranged?
As advocates of person-centred care we pride ourselves on our responsive service. We work to individual timeframes and requirements to ensure visiting care is in place for when it is needed.
Before care commences, we conduct a home assessment to ensure we fully understand the level of support needed. We are then able to act quickly to source a carer who fits the requirements.
We understand that sometimes the need for care can arise quickly. We are normally able to implement emergency care within 48 hours of initial contact, sometimes quicker if required.
5. Are your visiting carers trained?
Absolutely! We pride ourselves on our rigorous recruitment process and checks, only employing the very best. All of our carers undertake specialist in-house induction and ongoing training that is fully in line with the Care Quality Commission (CQC’s) stringent guidelines. In addition, all of our carers are reference checked and in a receipt of an enhanced disclosure and barring service (DBS) check.
6. What can visiting carers help with?
Our visiting carers are on hand to help make life easier and will assist with all of the day to day tasks required. Whether it is help around the house that is needed, assistance with personal care or gentle companionship such as a trip out to visit friends or family, they will be there to support you to continue to live life the way you want.
7. How often will my carer visit?
As often as you require. Our calls start from a minimum of 30 minutes per week and can be as flexible as you require.
8. Do you visiting carers provide support on the weekend?
Yes. Our visiting carers are available to help 7 days a week. Different rates apply on the weekend which can be found on our costs page.
9. Can my visiting carer stay overnight?
Of course, we offer both a waking night and sleeping night care service to fit your individual requirements. Waking night care is for individuals who require support throughout the night – our carers remain on duty and alert throughout Sleeping night care is for those who would like someone to be on hand just in case they wake and need support. The carer will otherwise be asleep but be there to help for up to two times before the service reverts to waking nights.
10. Will I receive the same carer each time?
We know the importance of continuity of care and familiar routines, especially with complex conditions such as dementia or Parkinson’s disease. We do our very best to introduce a small team of familiar carers who rotate to look after an individual’s care requirements. If we do need to introduce a new carer, we make sure that our clients are fully aware and that the new person is integrated into the regime as delicately and smoothly as possible.